Innophys Co., Ltd. (hereinafter referred to "Innophys" and also referred to as "we," "us," and "our") obtains personal information through this Website. When collecting, managing, and using this information as we conduct our business, we will handle this information in accordance with this Privacy Policy.

  • Article 1. Compliance with laws and regulations

    With respect to the personal information that we collect, manage, and use as we conduct our business, we will handle this data appropriately in faithful compliance with the Act on the Protection of Personal Information, all other relevant laws and regulations, and this Privacy Policy.

  • Article 2. Personal information handled by Innophys

    1. We handle the following types of personal information:

    1. 1) Personal information related to business activities
      We properly obtain and strictly manage this information in accordance with the Act on the Protection of Personal Information, all other relevant laws and regulations, this Privacy Policy, and other agreements. In principle, we will not use this information for any other purpose than those stipulated in this Privacy Policy and other agreements.
    2. 2) Personal information collected for our business and for the sake of security
      In order for us to carry out our business smoothly, as well as for the sake of our business, and our staff’s security, we may collect, store, and use information such as audio recordings from telephone calls, access records for this Website, emails, user registrations, information related to requests for repair and other inquiries, customer IP addresses, cookie information, location information, and device identifier information. We properly obtain and strictly manage this information in accordance with the Act on the Protection of Personal Information, all other relevant laws and regulations, this Privacy Policy, and other agreements. In principle, we will not use this information for any other purpose than those stipulated in this Privacy Policy and other agreements.

    2. We will destroy all collected personal information on a sequential basis after retaining it for a period determined by us.
    With regard to activities for recruiting new staff, we will immediately destroy the resumes and other documents from people whom we did not decide to hire, and we will not retain this information.
    We will store employee information for the period mandated by relevant laws and regulations, and we will destroy this information on a sequential basis after this period.

  • Article 3. Purposes for which Innophys uses personal information

    1． We use the personal information obtained by us within the following scope of business activities and through the following means according to the classifications of personal information specified in the items of paragraph 1 of this Article:

    1. 1) Personal information related to business activities
      Scope of business activities for which information is used: Developing, designing, manufacturing, and distributing equipment for elderly care and welfare Developing, designing, manufacturing, and distributing specialized industrial equipment Discovering core technologies for developing equipment, and providing consultation regarding commercialization Obtaining, maintaining, and managing IP related to core technologies for developing equipment Obtaining, maintaining, and managing certification for products Activities that accompany any of the above within the necessary scope in terms of operational management, business, or technology at Innophys
    2. 2) Personal information collected for the sake of our management and security a. Scope of business activities for which information is used Sales activities for and sale and repair of our products Quality control and quality improvement for our products b. Means of using information
      (1) To send catalogs, e-mail newsletters, direct mails, etc.
      (2) To respond to inquiries
      (3) To refer to the content of past inquiries
      (4) To respond to requests for trying on clothes or placement of orders
      (5) For after-sales service and repair, etc.
      (6) To plan measures to improve customer satisfaction
      (7) To respond to issues accurately at the contact desk and improve the quality of response
      (8) To request cooperation with questionnaire surveys
      (9) To send alerts
      (10) To provide information on events
      (11) To provide information on benefits and send benefits
      (12) For sales activities of distributors

    2． In the case of handling personal information beyond the necessary scope for achieving the uses identified in the stipulations of the previous paragraph, we will obtain the consent of the individual in question beforehand.

    3． Notwithstanding the stipulations of paragraph 2 above, we may use personal information beyond the necessary scope for achieving the uses identified above in the following cases:

    1. 1) Cases based on laws and regulations
    2. 2) Cases in which there is a need to protect a human life, body or fortune, and when it is difficult to obtain consent from the individual in question
    3. 3) Cases in which there is a special need to enhance public hygiene or promote fostering healthy children, and when it is difficult to obtain consent from the individual in question
    4. 4) Cases in which there is a need to cooperate in regard to a central government organization or a local government, or a person entrusted by them performing affairs prescribed by laws and regulations, and when there is a possibility that obtaining consent from the individual in question would interfere with the performance of such affairs

    ４． In the case of altering any of the purposes for which we use personal information, we will make such alterations within the scope recognized reasonably relevant to the purpose of use in question. In the case of altering any of the purposes of use, we will publicize the purpose of making such alterations in this Privacy Policy, except in cases defined by laws and regulations.

  • Article 4. Obtaining personal information properly, and the principle of obtaining minimal information

    1． We will obtain personal information in a legal and proper manner, and we will not obtain personal information by deceit or other improper means.

    2． We will use SSL to encrypt personal information gathered via this Website, and send the encrypted information to a server.

    3． We will not obtain personal information for which special care is required without obtaining the consent of the individual in question beforehand, except in cases defined by laws and regulations.

    4． We will limit the personal information obtained by us to only the necessary minimum for achieving our purposes of use. We will also limit the personal information collected in questionnaires and similar means to only that which is necessary for producing aggregated results.

    5． Notwithstanding the stipulations of paragraph 3 above, in cases where we obtain, accompanied by concluding a contract with an individual, the individual’s personal information stated in a written contract or other document (including an electromagnetic record; hereinafter the same in this paragraph) or other similar cases where we obtain directly from an individual his or her personal information stated in a written document, state the purpose of use explicitly to the individual in question. This, however, shall not apply in cases where there is an urgent need to protect a human life, body or fortune.

  • Article 5. Assurance, etc., about the accuracy of the content of personal data

    We will strive to keep personal data accurate and up to date within the scope necessary to achieve our purposes of use, and to delete the personal data without delay when such utilization has become unnecessary.

  • Article 6. Actions for security control

    We will take necessary and appropriate actions regarding the security control of personal data including preventing malicious access to, the loss of, the alteration of, and the leakage of the personal data that we handle. We will establish internal rules that are necessary for security control actions, and we will enforce these rules.

  • Article 7. Supervision over employees

    When having our employees (meaning officers, full-time company staff, contract workers, dispatched workers, and any and all people at Innophys who undertake the business of Innophys, regardless of the existence of an employment contract; hereinafter the same in this Privacy Policy) handle personal data, we will exercise necessary and appropriate supervision over the employees so as to seek the security control of the personal data. We will conduct training and guidance regularly for all employees so that personal information is protected thoroughly.

  • Article 8. Selection of and supervision over trustees

    1． We may entrust an external business operator with tasks related to our business activities, including all forms of procedures, surveys, and publicity activities. In the case of entrusting a whole or part of the handling of personal data, we will define standards for selecting a trustee from business operators recognized to be able to handle the data properly and accurately, we will select trustees in accordance with these standards, and we will enter into an appropriate entrustment contract.

    2． In the case of entrusting a whole or part of the handling of personal data, we will exercise necessary and appropriate supervision over trustees so as to seek the security control of the personal data of which the handling has been entrusted.

  • Article 9. Provision to third parties

    We will not provide personal data retained by us to a third party in principle, except in cases where the individual in question has consented to such provision. However, we may provide personal data to a third party in the following cases:

    1. 1) Cases based on laws and regulations
    2. 2) Cases in which there is a need to protect a human life, body or fortune, and when it is difficult to obtain consent from the individual in question
    3. 3) Cases in which there is a special need to enhance public hygiene or promote fostering healthy children, and when it is difficult to obtain consent from the individual in question
    4. 4) Cases in which there is a need to cooperate in regard to a central government organization or a local government, or a person entrusted by them performing affairs prescribed by laws and regulations, and when there is a possibility that obtaining consent from the individual in question would interfere with the performance of such affairs
  • Article 10. Personal information protection manager, etc.

    We will define a personal information protection manager, and we will develop and manage a system for realizing the protection of personal information.

  • Article 11. Point of contact for complaints or consultations

    Please correspond with the following point of contact for complaints, consultations, or other inquiries regarding the handling of personal information at Innophys:

    Point of contact for complaints or consultations: Innophys Co., Ltd.
    Evers12th Hachioji Building 3F, 7-6,Azumacho,Hachioji-shi,Tokyo,Japan 192-0082
    Alternatively, use the email form within this Website

  • Article 12. Indication, etc., of retained personal data

    1． We retain the following types of personal data:

    1. 1) Client register files
    2. 2) Files sent and received via email
    3. 3) Files with contact information (personal data about people who have contacted us and people who have exchanged business cards with us)
    4. 4) Purchase history files

    2． Innophys Co., Ltd. is the business operator that retains this data.

    3． Purposes for using retained personal data

    These follow the stipulations of Article 3 above.

  • Article 13. Disclosure requests, etc., regarding retained personal data

    We will disclose and conduct other activities regarding retained personal data according to the following categories, in the case where an individual issues a written demand using the prescribed format, where we have confirmed the individual’s identity via submission of a transcript of his or her certificate of residence, etc., and where we have determined that such disclosure is appropriate.

    1． Disclosing retained personal data to the individual in question
    An individual may request the disclosure of personal data relating to the individual in question where such information is retained by us. However, we may not disclose a whole or part of the retained personal data in the following cases:

    1. 1) Cases in which there is a possibility of harming an individual or third party’s life, body, fortune or other rights and interests
    2. 2) Cases in which there is a possibility of interfering seriously with Innophys implementing its business properly
    3. 3) Cases of violating other laws or regulations

    2． Corrections, etc., of retained personal data
    An individual may, when the contents of our retained personal data related to the individual in question are not factual, request that we make a correction, addition or deletion (hereinafter referred to as a "correction, etc.") in regard to the retained personal data. However, if as a result of us conducting necessary surveys without delay, there is found to be no error in the contents of the data, or if we determine that there is no need to make a correction, etc. in order to achieve our purposes of use, we may not make the correction, etc.

    3． Ceasing use, etc., of retained personal data
    In the case that our retained personal data related to an individual is used beyond the necessary scope for achieving our purposes of use, in the case that the data is obtained by deceit or other improper means, or in the case that the data was provided to a third party without the consent of the individual or any other legitimate reason, the individual in question may request that we cease use or delete (hereinafter referred to as "ceasing use, etc." or to "cease use, etc.") the retained personal data. However, in cases where ceasing use, etc., requires a large amount of expenses or other cases where it is difficult to cease use, etc., we may not cease use, etc., and take alternative action.

    4． Procedure for disclosure, etc.
    Any individual requesting disclosure, correction, etc., or ceasing use, etc., with regard to retained personal data is asked to make an application to the following point of contact for requesting disclosure, etc., using a format determined by us. When making an application, the individual is asked to submit documentation whereby the individual’s identity can be verified.

    5． We have published our purposes for using retained personal data, and therefore we will not respond to other individual requests for disclosure.

    Point of contact for requesting disclosure, etc.: Innophys Co., Ltd.
    Evers12th Hachioji Building 3F, 7-6,Azumacho,Hachioji-shi,Tokyo,Japan 192-0082

    Procedure for disclosure, etc.:
    List of documents to submit

    1. 1) Document of disclosure request, etc., regarding retained personal data
      1. Items that must be included in this document:
      2. (1) The individual’s name, and the imprint of a seal that corresponds with the individual’s name
      3. (2) The individual’s address
      4. (3) The category of the document submitted for confirming the individual’s identity
      5. (4) Details of the request
      6. (5) Reason for the request: In the case of requesting disclosure, the individual must specify the information for which disclosure is requested, and specify the time, etc., when the information was provided to us (the individual only needs to specify with the level of detail that can be provided). In the case of requesting a correction, etc., the individual must provide the correct information needed for the correction. In the case of requesting to cease use, etc., the individual must provide the reason for the request.
      7. (6) The agent’s name, and the imprint of a seal that corresponds with the agent’s name
      8. (7) The agent’s address It is not necessary to provide (6) and (7) above if the individual does not make the request through an agent.
    2. 2) A document for confirming the individual’s identity (a transcript of the individual’s certificate of residence (the original transcript, and not a copy), a copy of the driver’s license of the individual, a copy of the individual’s passport, or a copy of the individual’s health insurance card)
    3. 3) A self-addressed envelope for our reply (including the address printed on the certificate of residence or other document for confirming the individual’s identity)
    4. 4) In the case of issuing a request through an agent, a document to certify the right of such agency (a transcript of the agent’s family register in the case of a legal representative, and a power of attorney in the case of voluntary representative)
  • Article 14. Continuous improvement

    1． In order to practice each of the above provisions, we will continually make considerations on our handling of personal information, and we will strive to make revisions and improvements.

    2． In order to properly handle personal information, we will make revisions to this Privacy Policy as appropriate, and we will promptly publicize any changes having been made to this Privacy Policy.